Dedyansyah, Dedyansyah, et al. “The Effect of Service Quality Dimensions on Customer Satisfaction With Trust As a Mediating Variable: a Study on Kabil Port Batam Service Users”. OBOR: Oikonomia Borneo, vol. 8, no. 2, Oct. 2026, pp. 148-65, doi:10.24903/obor.v8i2.4097.